Refund policy

Our return policy allows you 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at alessandra@studioborlenghi.com. Returns must be shipped to the following address:

Via Lazzaro Spallanzani, 16
20129 Milan – Italy

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at alessandra@studioborlenghi.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and resolve it promptly.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.If more than 15 business days have passed since your return was approved, please contact us at alessandra@studioborlenghi.com.